Shipping policy
Clear delivery information for every Cold Physique order.
Order processing
We begin preparing orders after payment is confirmed. Processing times can vary during launches, promotions, and public holidays.
Delivery and tracking
Available delivery options and costs are shown at checkout before you place your order. When tracking is provided by the carrier, we’ll send it to the email address used at checkout.
Address accuracy
Please check your delivery address carefully. If you spot an error, contact us immediately; changes may not be possible once an order is in fulfilment.
Delivery issues
If a parcel is delayed, damaged, or marked delivered but cannot be found, contact us with your order number and we’ll investigate with the carrier.