Frequently asked questions
Useful details before and after you place an order.
When will my order ship?
Orders are prepared as quickly as possible. Once your parcel is handed to the carrier, you’ll receive an email with tracking details when they are available.
Can I change or cancel an order?
Contact us promptly with your order number. We’ll help where the order has not already entered fulfilment.
How do returns work?
Start by reviewing our return policy, then contact us with your order details. We’ll provide the next steps for eligible items.
Read the return policyNeed help with something else?
Our team is here to help with products, orders, and delivery questions.
Contact us